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Privacy Policy

Privacy Policy - the basics

Having said that, a privacy policy is a statement that discloses some or all of the ways a website collects, uses, discloses, processes, and manages the data of its visitors and customers. It usually also includes a statement regarding the website’s commitment to protecting its visitors’ or customers’ privacy, and an explanation about the different mechanisms the website is implementing in order to protect privacy. 

Different jurisdictions have different legal obligations of what must be included in a Privacy Policy. You are responsible to make sure you are following the relevant legislation to your activities and location. 


If we change our Privacy Policy, we will post those changes here. Any changes to this Privacy Notice will become effective when we post the revised Privacy Notice. Your use of The Crafter’s Bench Services following these changes means that you accept the revised Privacy Notice.

The Crafter’s Bench (“The Crafter’s Bench”, “Crafter’s Bench”, “us,” or “we”) owns and operates and all associated services (together, “The Crafter’s Bench Services” or the “Services”).


We want to help makers create projects, share ideas, and build a community. To make this happen, we collect some information from our users. The Crafter’s Bench understands how important privacy is to our community. This policy discloses what information we gather about you when you visit any of our websites or buy product directly from us. The purpose of this privacy policy is to explain what information we collect, how we use and share it, what we’re doing to keep it safe, and how you can control it.


The Crafter’s Bench may collect various types of personal information, including:

  • Personal and business contact information (such as name, billing and shipping address, phone number, email address, and social media/messaging account ID)

  • Account ID

  • Profile picture

  • Social media postings and information

  • Payment card, digital wallet, or other payment service information

Depending on the service we are providing to you, we may also need to collect more sensitive personal information (such as location or birth date) directly from you.

If you submit any personal information about other people to us or to our service providers, you represent that you have the authority to do so and to permit us to use their personal information in accordance with this Privacy Notice.

We and our service providers may collect personal information from a variety of sources, including:

  • From you or someone acting on your behalf. We may collect personal information you or someone acting on your behalf shares with us such as your name and contact details.

  • Through The Crafter’s Bench Services. We may collect personal information about you when you create a login, for example, when you sign up for a newsletter, make a purchase, or use or install our products or apps.

  • Through Third Party Services. We may collect personal information about you when you use third party services that utilize The Crafter’s Bench Services.

  • Offsite. We may collect personal information you provide to us off this site, such as when you visit our respective websites, stores, attend one of our events, place a verbal order over the phone or contact community management or customer services.

  • From Other Sources. We may collect your personal information from other sources, such as public databases, joint marketing partners, and social media platforms. We may also receive your personal information from people with whom you are “friends” or otherwise connected on social media platforms. For example, if you elect to connect your social media account to your The Crafter’s Bench login account, certain personal information from your social media account will be shared with us. Such information may include personal information that is part of your social media profile or your friends’ profiles. Similarly, if your social media “friends” connect their social media account to their The Crafter’s Bench login account, information about you may be shared with us via this “friend” connection.



A user’s personal information may be deleted from our systems upon request to We undertake to perform the deletion within one month (30 calendar days) and will send you a confirmation once the information has been deleted. Wherever possible, we will aim to complete the request in advance of the deadline.



The Crafter’s Bench may also collect other information from your app, browser, or device that does not reveal your (or anyone else’s) real world identity, for example:

  • Browser and device information

  • App or device usage data

  • Information collected through cookies, pixel tags, and similar technologies

  • IP address

  • Location data

  • Aggregated, anonymized, or de-identified information

  • Demographic information and other information provided by you (i.e., language, occupation, postal code).

  • We and our third-party service providers may collect this information in a variety of ways, including:

  • Through your browser or device. Most browsers and devices collect certain information automatically, for example, type and version of operating system, screen resolution, device manufacturer and model, language, Internet browser type and version, and the name and version of the Services (such as the app) you are using. We use this information, for example, to make sure that The Crafter’s Bench Services function properly, analyze the performance of our products, and improve and maintain our Services. Our Services may track and collect usage data, such as the date and time your device accesses our servers and what information and files have been downloaded.

  • Through cookies and similar technologies. We use cookies to make our Services operate, work more efficiently, and provide analytic information. Technologies similar to cookies are also used in connection with some Crafter’s Bench Services, such as pixel tags, web beacons, clear GIFs, JavaScript, and local storage. Please view our Cookies and Similar Technologies Notice for more information and how to disable/remove certain cookies.

  • IP Address. IP addresses are automatically transmitted as part of any Internet communication, and collecting IP addresses is a common practice; many websites, applications and other Crafter’s Bench Services collect IP addresses automatically. We use IP addresses for purposes such as communicating with your device, calculating usage levels of the Services, helping diagnose server problems, security, and administering all domains owned and operated by The Crafter’s Bench.

  • Location Data. We may collect the physical location of a connected device, for example, using satellite, cell phone tower, and WiFi signals. We may use your device’s physical location to provide you with personalized location-based services, content, and advertising. We may also share your device’s physical location, combined with information about what advertisements you viewed and other information we collect, with our marketing partners to enable them to provide you with more personalized content and to study the effectiveness of advertising campaigns. You can choose whether to allow or deny uses and/or sharing of your device’s location by changing your device settings, but if you choose to deny such uses and/or sharing, we and/or our marketing partners may not be able to provide you with the applicable personalized Crafter’s Bench Services, content, and advertising.



We may use personal information in the following ways:

  • Events. When you register for a Crafter’s Bench event, we will send you email announcements and updates about The Crafter’s Bench events and conferences and may use your personal information to notify you of other services that The Crafter’s Bench provides.

  • Purchases. When you order directly from us, we add you to our newsletters list and, unless and until you opt out, we’ll send you update emails and other marketing pieces.

  • Contests & Giveaways. To allow you to participate in surveys, sweepstakes, contests, and similar promotions and to administer these activities. Some of these activities have additional rules, which could contain more information about how we use and disclose your personal information, so we suggest that you read these rules carefully. When you enter a contest or giveaway, we may ask for your name, address, and email address so we can administer the contest and communicate with entrants about the results.

  • Customer Service. To respond to your inquiries and fulfill your requests.

  • Newsletters. When you sign up online to receive a newsletter, we use your email address to distribute the newsletter and administer your account.

  • Marketing. To send you and to allow third parties to send you other marketing communications that we believe may be of interest to you, in accordance with your communication preferences.

  • Personalized Content. To personalize your experience by presenting content tailored to you.

  • Competitions. To communicate status of competitions or to deliver prizes for challenges organized by The Crafter’s Bench or a third party.

  • Usage and Analytics. When you use one of our websites, our servers will automatically store a limited amount of information about how you use the website. This information includes a number that identifies your computer (the IP address), which pages you visited, and what browser you are using. We also collect some data on where you click and which parts of the website you visit using third party analytics tools. This helps us improve our Services. Information collected and processed includes the user’s IP address, network location, and geographic location. The analytics acquire all information directly from the user, by installing a cookie (see the Cookies and Similar Technologies Notice) on your computer, if you have enabled JavaScript. We do not share any information we collect with any analytics tool provider, and those providers do not collect any personal identifying information about you.

  • Business Purposes. To conduct audits, crime/fraud monitoring and prevention, security, developing new products, testing, enhancing, improving, or modifying our services, identifying usage trends, determining the effectiveness of our promotional campaigns, and operating and expanding our business activities. We may also perform accounting, auditing, billing, reconciliation, and collection activities.

  • Administrative. To send administrative information and service notifications to you, for example, information regarding changes to our terms, conditions, and policies.

  • Other Activities. To perform other activities consistent with this Notice.

  • Combined Information. We may combine other information with personal information (such as combining your name with your postal code). If we combine any other information with personal information, we will treat the combined information as personal information as long as it is combined and is personally identifiable.


  • To our affiliate entities and subsidiaries for the purposes described in this Privacy Notice.

  • To our authorized service providers and suppliers who provide services to us such as website hosting, data analysis, payment processing, order fulfillment, information technology and related infrastructure provision, customer service, email delivery, credit card processing, auditing, and other similar services.

  • To third parties we retain to perform functions on our behalf, such as fulfilling orders, processing credit card payments, managing mailing lists, and delivering packages. These third parties are restricted from using your information for any other purpose.

  • To third parties to permit them to send you marketing communications, as permitted under applicable law and in accordance with your communication preferences.

  • To third party sponsors of sweepstakes, contests, and similar promotions.

  • To a third party in the event of any contemplated or actual reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings).

  • As we believe is required, necessary, or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process and/or to respond to requests from competent public and government authorities including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations and those of any of our affiliates; (f) to protect our rights, privacy, security, safety, and physical and intellectual property, and/or the rights of our affiliates, you, or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.


We are offering The Crafter’s Bench Services internationally. As such, we may transfer your personal information across national lines when processing that information for the purposes described in this Privacy Notice. We may also transfer your personal information to our third-party service providers, who may be located in a different country to you.


We will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Notice unless a longer retention period is required or permitted by law.


You may share your information on message boards, forums, chat, profile pages and blogs to which you are able to post information and materials. Please note that any such information you post or disclose in public forums will become public information and may be available to users and to the general public. We urge you to be very careful when deciding to disclose your personal information, or any other information, online.


Other than as described above, we do not share personally identifiable information about you with any other person, company, or organization, except (a) as required to comply with our obligations under the law, and (b) for technical reasons, if we are required to transfer the data on our servers to another location or organization.

The Crafter’s Bench has in place physical and electronic procedures to protect the information we collect through the Services. We strictly limit individual access to our servers and the data we store on them. However, as effective as these measures are, no security system is impenetrable. We cannot completely guarantee the security of our database, nor can we guarantee that the information you supply will not be intercepted while being transmitted to us over the Internet.

All The Crafter’s Bench Services are designed to provide reasonable and appropriate organizational, technical, and administrative measures to protect personal information within our organization against unauthorized or unlawful access, alteration, disclosure, or destruction. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. Users of The Crafter’s Bench Services must also do their part in protecting the data, systems, networks, and service they are utilizing. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that your password to your account has been compromised), please immediately notify us by contacting us in accordance with the “Contact Us” section below.


We do not knowingly collect personal information from children without proper parental consent. If you believe that we may have collected personal information from someone under the age of thirteen (13), or under the applicable age of consent in your country, without parental consent, please let us know using the methods described in the Contact Us section and we will take appropriate measures to investigate and address the issue promptly.


The Crafter’s Bench Services does not share your personal information with non-affiliated third parties for their own marketing use without your permission.

When we share personal information with a service provider, we require that they first contractually agree to comply with reasonable and appropriate privacy and security standards.

We may use third-party advertising companies to serve advertisements regarding goods and services that may be of interest to you when you access and use The Crafter’s Bench Services and other websites, based on information obtained, for example, through cookies and similar technologies relating to your access to and use of The Crafter’s Bench Services and other websites. Please refer to our Cookies and Similar Technologies Notice on how we use cookies and how you can disable certain cookies.

This Privacy Notice does not address, and we are not responsible for, the policies and practices of third parties or other organizations that are not The Crafter’s Bench service providers, including policies and practices related to privacy and security, data collection, processing, use, storage, and disclosure. This includes: (a) any third party operating any site or service to which The Crafter’s Bench Services links – the inclusion of a link on these Services does not imply endorsement of the linked site or service by us or by our affiliates; or (b) any app developer, app provider, social media platform provider, operating system provider, wireless service provider or device manufacturer (such as Facebook, Apple, Google, Microsoft, LinkedIn, etc.) – including any personal information you disclose to other organizations through or in connection with The Crafter’s Bench Services or our social media pages. For example, we may direct you to a third-party payment service to process payments made through The Crafter’s Bench Services. If you wish to make such a payment, your personal information may be collected by the third party and not by us, and will be subject to the third-party’s privacy policy, rather than this Privacy Notice.


We give you many choices regarding our use and disclosure of your personal information for marketing purposes. You may update and request access to your contact details and communication preferences by using one of the following methods: visit the specific website and access Account Settings; use the online Help link; use the “unsubscribe” link, or send a letter to the postal address below.

You may choose to update your communication preferences for the following types of marketing activities:

  • To accept or refuse receiving marketing-related messages from us in the future.

  • To accept or refuse our sharing of your personal information with affiliates and subsidiaries so that they may market directly to you.

  • To accept or refuse our sharing of your personal information with non-affiliated third parties so that they may market directly to you. You can also unsubscribe from The Crafter’s Bench marketing-related messages by following the unsubscribe instructions included in each marketing-related message sent to you. Please also note that if you do choose not to receive marketing-related emails from us, we may still send you important administrative and transactional messages (i.e., service notifications) about your Crafter’s Bench Services.

For your protection, we will only implement requests with respect to personal information about you (not anyone else), and we may need to verify your identity before implementing your request. We will comply with your request as soon as reasonably practicable and in accordance with applicable law. We may need to retain certain information for recordkeeping purposes, as required under applicable legal obligations, and/or to complete any transactions that you began prior to requesting such change or deletion. Some of your information may remain within our systems and other records, in compliance with applicable law.


If you have questions or concerns about our privacy practices, you can contact us by using the online Crafter’s Bench contact page or send a letter to the postal address listed below. Please include your contact information, name of The Crafter’s Bench website, and a detailed description of your request or privacy concern.

The Crafter’s Bench
4-435 Harbour Road
Port Mellon, BC V0N 2S0
Attn: Webmaster

What to include in the Privacy Policy

Generally speaking, a Privacy Policy often addresses these types of issues: the types of information the website is collecting and the manner in which it collects the data; an explanation about why is the website collecting these types of information; what are the website’s practices on sharing the information with third parties; ways in which your visitors an customers can exercise their rights according to the relevant privacy legislation; the specific practices regarding minors’ data collection; and much much more. 

To learn more about this, check out our article “Creating a Privacy Policy”.

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